Your contact centre outsourcing partner

Your contact centre outsourcing partner

ProKontakt

was established in 2002 as COCOS outsourcing contact center – now ProKontakt outsourcing customer engagement center - putting us on a par with the leading regional providers of complete CC outsourcing services.

We are specialized in providing individualized contacts with your customers, offering multilingual capabilities and dedicated knowledge skills for working in multichannel environment.

We support multiple voice and non-voice interaction channels throughout the customer life cycle. From an automated voice to a live agent, from a tweet to proactive chat, our multichannel services allow your customers to engage with your brand when they want, where they want.

We maximize your up-selling and cross-selling opportunities to make each of your programs as profitable as possible.

Inbound Activities

Serve your clients with superb customer support 24/7/365, delivering outstanding experiences.

Outstanding customer care system is measured by availability and here we offer you top level services within our outsourcing customer engagement platform.

Inbound Contact Center Services
  • Product Information,
  • General info support line,
  • Enquiry management,
  • New customer acquisition & lead generation,
  • Up-selling & cross selling services,
  • Order taking services,
  • Directory Inquiry,
  • Subscription services,
  • Voice recording,
  • Interactive waiting queues (interactive IVR) for automated services,
  • Voicemail,
  • Customer feedback,
  • Email, Chat, Social media,.. Support services, etc.
Inbound Customer Care and Retention Services
  • Customer care support,
  • Back-office support,
  • Maintaining and supporting loyalty programs,
  • Helpdesk services and query handling,
  • Web-based solutions,
  • Online customer support services,
  • Account servicing,
  • Collections, etc.

Outbound Activities

Use our customer engagement platform and resources which provides you a value-add contact center outsourcing services that help turn your cost centers into profit centers.

Proactive and targeted communication will bring you better results and your synchronized marketing activities will bring you ROI.

Outbound Contact Center Services
  • Sales and promotions to existing customers,
  • Loyalty marketing and service,
  • New product launch sales and support,
  • Customer save channel support,
  • Direct response sales and support,
  • Lead generation services,
  • Decision maker contacts,
  • Appointment setting services,
  • Payment and debt collection services,
  • Pre-launch & Post launch market research,
  • Product & Services research,
  • Customer satisfaction surveys,
  • Up sell / Cross sell campaigns,
  • Direct mail follow-up services,
  • Fraud detection / Prevention calls,
  • Welcome / Thank-you calls,
  • Reminder calls,
  • CATI services,
  • Mass email & SMS services,
  • Proactive campaign management.

Leave resources and tasks to us. With our 24/7/365 outsourced contact center services you will gain flexibility and time. Your customer care will be positioned to a new level.
Find out how!


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