Dynamic team of experts at your hand

Dynamic team of experts at your hand

It's All About People!

Our customer care culture is rooted in the belief that exceptional performance is a function of exceptional people, exceptional tools, exceptional training, exceptional measurement, and most importantly, exceptional expectations.

We have the best people to treat your customers the old-fashioned way with courtesy, friendliness and intelligence. We allow your customers, or potential customers, to contact us at any time or manner that is convenient for them.

Our success will be measured by your satisfaction: we are constantly in contact with our clients and in regard of your requirements, needs, and wishes. We will always aim to do our best to fulfill your expectations.

Main advantages of CDE as your partner:

A synergy of knowledge and rich experience ensures the exceptional quality of our offer and great understanding of customer’s needs.

  • Over 20 years our R&D team is focused on the development and integration of advanced information and telecommunication technologies, with an emphasis on tools for customer support. Today: COCOS Customer Engagement Platform.
  • With the help of CDE R&D team ProKontakt as outsourcing provider is more flexible and responsive to customer requirements.

Many implementation options: on-site, cloud, outsourcing or combination of all

  • At any time we can ensure you optimal solution for your needs, offering also creative solutions & communication engineering.

Trust, innovation, reliability are the core of our business approach and partnership

  • While ProKontakt as outsourcing provider stands out for its human resource advantage, it's also unique for integrating COCOS unified customer engagement software. Utilizing an all IP contact center and CE solution, ProKontakt is able to help deliver consistent repeatable results for all customers. State-of-the art technology and tools enable our agents to work more effectively, deliver faster and more accurate information and exceptional customer experience.

Leave resources and tasks to us. With our 24/7/365 outsourced contact center services you will gain flexibility and time. Your customer care will be positioned to a new level.
Find out how!

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