While a traditional and/or VoIP PBX offers their users a set of communication services via PRA or SIP signaling and internal analog, ISDN or SIP communication, the WebRTC initiative enables the user to communicate directly from his Web Browser by using the Internet as the communication media. No traditional communication unit such as PBX is needed anymore.
COCOS WebRTC to SIP Gateway (WebRTC2SIP GTW) enables communication between the VoIP PBX and WebRTC users. By setting the WebRTC2SIP GTW between existing SIP enabled PBX and the WebRTC user, the PBX user can call the WebRTC user directly from his phone terminal and vice versa.
Description | User Trainings | Advanced User Trainings | Developers Training |
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Training Duration: | Min 1 day | Min 1 day | Min 1 day |
Location: | Customer premises | CDE premises | CDE premises |
Participants – target group: |
COCOS system users:
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Advanced users:
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Technical personnel with a basic knowledge of programming:
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Training objectives: |
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Training topics: |
Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes.
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Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes.
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Presentation of COCOS portfolio.
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Training methods: |
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COCOS CC CERTIFICATE I: | Basic technical training for maintenance experts of COCOS software solutions | ||
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Training topics | Training duration | Participants – target group | Training objectives |
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3 days |
Advanced users:
|
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COCOS CC CERTIFICATE II: | Advanced technical training for maintenance experts of COCOS software solutions | ||
---|---|---|---|
Training topics | Training duration | Participants – target group | Training objectives |
|
3 days |
Advanced users:
|
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COCOS IP PBX CERTIFICATE I: | Basic technical training for maintenance experts of COCOS IPPBX | ||
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Training topics | Training duration | Participants – target group | Training objectives |
COCOS IP PBX | 2 days |
Telecommunication network administrators
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COCOS SALES CERTIFICATE: | COCOS sales training for sales reps | ||
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Training topics | Training duration | Participants – target group | Training objectives |
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1-2 days | Sales network:
|
|
COCOS CC CERTIFICATE I: | Basic technical training for maintenance experts of COCOS software solutions | ||
---|---|---|---|
Training topics | Training duration | Participants – target group | Training objectives |
|
3 days |
Advanced users:
|
|
COCOS CC CERTIFICATE II: | Advanced technical training for maintenance experts of COCOS software solutions | ||
---|---|---|---|
Training topics | Training duration | Participants – target group | Training objectives |
|
3 days |
Advanced users:
|
|
COCOS IP PBX CERTIFICATE I: | Basic technical training for maintenance experts of COCOS IPPBX | ||
---|---|---|---|
Training topics | Training duration | Participants – target group | Training objectives |
COCOS IP PBX | 2 days |
Telecommunication network administrators
|
|
COCOS SALES CERTIFICATE: | COCOS sales training for sales reps | ||
---|---|---|---|
Training topics | Training duration | Participants – target group | Training objectives |
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1-2 days | Sales network:
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Communication | Leadership | Working with Clients | Motivation and Stress |
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First Voice of the Company
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CC Organization & Management
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Customer Care Management
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I want –
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Business is communication
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Leadership of teams
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Telephone sales techniques | |
Convince me with arguments
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How to make your customer your friend |
Description | User Trainings | Advanced User Trainings | Developers Training |
---|---|---|---|
Training Duration: | Min 1 day | Min 1 day | Min 1 day |
Location: | Customer premises | CDE premises | CDE premises |
Participants – target group: | COCOS system users:
|
Advanced users:
|
Technical personnel with a basic knowledge of programming:
|
Training objectives: |
|
|
|
Training topics: | Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes.
|
Presentation of COCOS portfolio - presentation and placement of COCOS products and solutions into customer business processes.
|
Presentation of COCOS portfolio.
|
Training methods: |
|
|
|